Delivery

HOLMA is preparing its first launch.

Delivery

HOLMA currently delivers throughout Malta and Gozo.

Delivery charges

• Malta: €5
• Gozo: €6

Orders are normally prepared for dispatch within 1–3 business days. During launches, promotional periods or other high-volume periods, processing may take slightly longer.

Once your order has been collected by our courier, delivery is normally made on the next business day between 07:00 and 20:00. Specific delivery time slots cannot be guaranteed.

Our courier may contact you on the day of delivery to confirm your delivery details. Please ensure that the telephone number, email address and delivery address entered at checkout are correct.

If the first delivery attempt is unsuccessful, a second delivery attempt is included.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Returns

We hope you love your HOLMA jewellery. If you change your mind, you have the right to return your online order within 14 days of receiving it. Under Malta/EU distance-selling rules, customers generally have a 14-day withdrawal period for online purchases.

To request a return, please contact info@holmajewellery.com within 14 days of receiving your order and include your order number.

Returned items must be sent back within 14 days of notifying us of your decision to return the order.

Items should be returned:

• unworn and unused
• in their original condition
• with the original HOLMA packaging
• without damage, marks or signs of wear

You may examine the jewellery as you reasonably would before purchasing it in person, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item.

Unless the product is faulty, damaged or incorrect, return delivery costs are the responsibility of the customer. Customers must be informed of this in advance for it to apply under the 14-day withdrawal rules. 

Once your return has been accepted, your refund will be made to the original payment method. Where the statutory right of withdrawal applies, the refund includes the cost of the least expensive standard delivery method originally offered. Additional delivery upgrades are not refundable. 

If your jewellery arrives damaged, faulty or incorrect, please contact us as soon as possible at info@holmajewellery.com, preferably with photographs of the item and packaging. Where the product is faulty or not as described, your statutory consumer rights remain unaffected. EU consumer rules provide protection for goods that are faulty or do not match what was advertised. 

Questions? Contact HOLMA.